ATO Delays in Issuing 2009 Refund Cheques - Mar 2010

The ATO yesterday issued the following statement regarding delays in issuing tax refund assessments.

“I would like to reassure tax agents and the community we are doing everything we can to issue outstanding notices of assessment for 2008-09 income tax returns and I apologise for any inconvenience you have experienced.

We know some people have experienced delays and frustration caused by our essential systems upgrade. Unfortunately, the size of the systems we deal with means they are incredibly complex. Also, given the importance of the tax and superannuation systems to Australia, we need to ensure the reliability of our processes. We appreciate the patience and support people have shown us.
In the information below you will find the status of our processing and answers to some of the questions we are hearing from tax agents and people who have been calling us.

Again, I apologise for any inconvenience by this systems upgrade.”

David Butler
Second Commissioner

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