ATO's New automated Debt Payment Arrangement System

Ifyou have a tax debt and cannot pay by the due date, you can phone the ATO's automated self help service and apply to:

  • make a late payment, or
  • pay the debt by instalments over a specified period.

The ATO's new self help service operates 24 hours a day, seven days a week and can be contacted:

  • Business Self Help on 13 72 26
  • Personal Self Help on 13 28 65

You can only use this phone service for debts that are less than $25,000.

There have been some recent changes to this self help service:

Please note – from 11 August a new Natural Language Speech Recognition (NLSR) service replaced the previous touch tone system. If you were familiar with the previous system, please read the following information as requirements have changed.

What information do I need to use the service? To use the phone service, you will need to know:

  • your tax file number (individual clients) or Australian business number (business clients)
  • the amount outstanding
  • the frequency of the payment you wish to make - eg weekly; fortnightly; monthly
  • lump sum
  • the first payment date (make certain this date is at least 15 days after your phone call, allowing time for personalised payment slips to be mailed to you).
  • If you don’t know how much you can afford to pay, you can say ‘Make a suggestion’ and the system will offer an arrangement.
  • If you do know the amount of each payment you wish to make, you can also make your own arrangement.

What happens after I make a payment arrangement?

If the ATO accepts your arrangement, they will send you a letter and personalised payment slips. The payment slips will be sent to the postal address on our system. If you use a tax agent, you may need to contact them to obtain your payment slips before making your first payment.

Do I have to pay interest?

You will be charged the general interest charge (GIC) on the unpaid debt from the original due date. GIC will accrue daily on a compounding basis from the original due date until the debt is paid in full.

Difficulty in paying your tax debt (individual clients)Difficulty in paying your tax debt (business clients)

D Maynard

CEO - My Tax Zone

Copyright 2014. My Tax Zone.